Customer expectations, Challenges & Drivers for migration to low-code

In an earlier blog post, we had shared the top five reasons why one should consider migrating from Lotus Notes/Domino to Low-code/MXDP. In this second blog, we will discuss customer expectations and drivers in migration to low-code/MXDP.

With customer experience taking precedence over all other aspects, the insurance companies were stuck trying to overcome the drawbacks of Lotus Notes/Dominos to achieve desired results. Today, several customer engagement apps enable customers to gain insights and build better interactions with businesses. It has empowered them to expect more from enterprises, including better services, personalized products, and other financial benefits. There are quite a few customer engagement apps and self-service portals out there, few others dedicated for insurers and all come with limitations when working with traditional lotus notes systems. 

Main Expectations of Customers

• Ability to obtain information on products and services quickly
• 24/7 support to clarify queries 
• Easy and seamless claims processing 
• Multi-channel access
• Integration across the system for a streamlined journey 
• Real-time data tracking and updates 
• Quick and easy settlements 

Challenges Faced By Companies

1. Limited UX Resources: Being able to deliver high levels of customer experience is quite challenging, considering the limitations in UX resources with Lotus Notes. Most companies have limited resources spread across several processes, and therefore the companies are unable to deliver customer expectations.
2. Process Enhancements and Automation: When there are issues with implementing enhancements across the processes, there are bound to be hiccups along the journey for the end-user. Automation and integration of capabilities are essential for streamlined functions. Orchestrating core systems and automation across workflows helps the enterprise stay ahead of the competition and grow steadily. 
3. Customer-Facing Apps and Matching Expectations: Apps that help build interaction, provide better service, and deliver what the user expects are all difficult with traditional systems. The volume of the data gathered with the evolving customer demands and scalability are significant challenges when one does not have solutions that offer quick responses, analytics, and smooth processes. 

Crucial Drivers for Migration

While working with non-digital Lotus Notes applications, companies have understood that the learning curve on the platform was short, and therefore needed to review their processes. It proved to be quite time-consuming and hampered seamless operations, thereby leading to customer and business losses. 

The other main point that drives the migration journey is business agility. The need to move to an agile development culture and adopting DevOps processes simultaneously was the crux. And this is where the Neutrinos’ and the team can play an important advisory role and help migrate to low-code application development/MXDP.

How Neutrinos Can Help

The Neutrinos’ Low-code Multi-Experience Application Development Platform offers deployment either on the cloud or on-premise, which means applications can be up and running quickly and readily available to end-users. Its self-service model and easy provisioning of services are relatively easy for businesses to adopt. 

Neutrinos help developers rapidly build enterprise-grade apps with advanced technologies that can readily integrate with third-party enterprise systems. Progressive web apps and mobile apps can be combined with various system networks, including ERP with SAP, relational and non-relational databases, Algorithm hubs, IoT Gateways, and applications. Users can build fully integrated high-performance solutions with ease. 

Cloud-based applications also help ensure the highest level of security and compliance that banking, insurance, and other financial services companies require. Neutrinos’ Low-code Application Development Platform enables seamless delivery of mobile, web, and multi-experience apps by reducing the amount of coding and enables accelerated delivery of business applications by producing entirely operational applications. To know more or migrate, reach out to us now.