Across the world, industries are exploring venues and new technology to help tide over the current scenario. One of the solutions is automation, which is integrated into existing systems across enterprises and this has penetrated the Banking sector as well.

Automation in Banking is gradually shifting from being primarily product centric to customer focussed. In fact, automation is helping businesses leverage the data captured from customers to offer them higher levels of experience at the end of the journey. It also involves  driving operational efficiencies, and enabling  employees to focus on other business related tasks.