Rising above Omnichannel

With COVID-19 and lockdown across the globe, the insurance industry has transformed the way they do business. They are no longer defined by the boundaries of a physical office and face to face meetings to close a purchase or claims process. They are at the crossroads where the future is digital and omnichannel experiences. 

Here’s where the multi-experience development platform (MXDP) is making its presence felt. CIOs who embrace MXDP are reporting a great customer experience (CX). Why? Well, for one thing, MXDPs are enabling enterprises to capture new digital touchpoints and modes of interaction.