+91 96558 14047 (India)
+65 8237 9397 (Singapore)
+27 11 886 1707 (South Africa)
+61 8 4634 1736 (Australia)
+44 (0) 208 123 3459 (UK)
+1 315 532 7622 (USA)
With COVID-19 and lockdown across the globe, the insurance industry has transformed the way they do business. They are no longer defined by the boundaries of a physical office and face to face meetings to close a purchase or claims process. They are at the crossroads where the future is digital and omnichannel experiences.
Here’s where the multi-experience development platform (MXDP) is making its presence felt. CIOs who embrace MXDP are reporting a great customer experience (CX). Why? Well, for one thing, MXDPs are enabling enterprises to capture new digital touchpoints and modes of interaction.
Personalized service and products is how you address the evolving customer demands. Going beyond a company website,the need to reach out and engage with customers through social media channels, mobile/web apps and mobile devices have become the preferred service channels with customers.
An omni channel experience helps customers enjoy a seamless and heightened experience across a range of channels. Insurers utilise AI/ML capabilities combined with analytics and deliver dynamic, targeted and consistent service