Lead Generation & Management
The Issue at Hand
Limited access to crucial customer data impedes agents' ability to close sales effectively
Agents need a list of curated, active leads that they can work on. Without this, they are spending time on stale leads that waste their time and cause other high-quality leads to be missed out.
Once an agent picks up a lead, they must spend further time to dig out background data such as prior interaction notes, existing policies, and claims, etc. Without this data, they would be severely limited in their effectiveness in closing a sale.
The Neutrinos Advantage
Agents can seamlessly source, curate, and manage leads with real-time updates
The Neutrinos Insurance Distribution Suite provides a full-fledged lead management capability that covers lead sourcing, curation, lead lifecycle management and more.
Leads can be sourced from CRM systems including Salesforce, or directly entered in the application. Updates are captured and distributed in real-time.
The system keeps track of lead freshness and raises timely interventions and escalations to prevent leads going stale.
Prospect Interaction
The Issue at Hand
Agents find it difficult to manage
prospect meetings and communication
Agents need to organize their calls and visits with prospects looking at the prospects’ availability, meeting preferences, their own calendars, etc.
For customers who prefer voice or video calls, the agents need to surf between devices to make the calls, and then manually update interaction status and notes in their records.
The Neutrinos Advantage
Centralized scheduling helps agents keep prospects engaged
With Neutrinos, agents have scheduling, meeting and note-taking tools all organized in one place, at their fingertips.
No more missed meetings, scheduling goof-ups, or failing to meet on prospects’ preferred channels. And all prior notes are available right where the agent needs them.
Agency Performance Management
The Issue at Hand
Inefficient agency management using outdated methods and manual processes
Setting up and managing agencies can be complex. The insurance company administers the agent recruitment, onboarding, and offboarding, training, etc. Tracking these processes using emails, spreadsheets, and the like, is slow and error prone.
In addition, the agency setup, including commissions planning and tracking, performance monitoring at agency and agent level, and taking remedial actions where needed, are an additional set of complex administrative tasks.
The Neutrinos Advantage
Transform agency operations with end-to-end agent management
With Neutrinos, setting up agencies and agent networks is a breeze. The solution takes care of agent recruitment, onboarding, training, and KPI monitoring, triggering automated actions based on KPIs.
Agents get access to all they need to be effective: learning and knowledge, product information and collaterals, dashboards to monitor own and peer performance, and gamification tools to encourage desired outcomes.
The result? 4X greater agent productivity and job satisfaction.
